GENERAL CONDITIONS AND HOUSE RULES
GENERAL TERMS AND CONDITIONS
These general terms and conditions form an integral part of the confirmed reservation concluded between the provider APARTMAJI SVITNJAK – Trikstr d.o.o., Stegne 5, 1000 Ljubljana, Slovenia (hereinafter: the provider) and the guest who submitted an inquiry for renting the apartment(s) (hereinafter: the guest), and apply to renting the apartment(s) at Dvor 44h, 5230 Bovec.
A guest is any person who submitted an inquiry for the rental of an apartment(s) verbally, in writing, electronically, or via the portals Booking.com, Airbnb, or the internet (hereinafter: a reservation), carries out a rental, or has made a payment for the rental of an apartment(s). Any third party who places an order on behalf of another is also considered a guest.
By submitting a reservation, the guest agrees to and is bound by these general terms and conditions and confirms that they are fully aware of and understand the content of these terms and conditions at the time of submitting the reservation. The general terms and conditions are published on Booking.com and Airbnb and are available in electronic form in the apartments (QR code).
House rules are an integral part of these general terms and conditions.
These general terms and conditions have the nature of a contract and are an integral part of the confirmed reservation for renting the apartment(s).
RESERVATION AND PAYMENT
The request is sent to the provider via Booking.com, Airbnb, or the provider’s website.
When making a reservation, the guest must provide the following information: first and last name, number of guests, age of children, rental period, and guarantee the truthfulness and credibility of the information. If the guest does not provide correct information upon registration, the guest is responsible for all costs or consequences arising from providing incorrect information.
After receiving the request, the guest receives an offer. The reservation of the apartment(s) is concluded between the provider and the guest upon confirmation.
In the event of cancellation of an already confirmed reservation, non-arrival on the agreed date, or early departure, the following cancellation conditions apply:
more than 30 days before arrival – cancellation is free of charge
up to 30 days before arrival – 100% of the total reservation value is charged
The reservation is binding for the guest. Cancellation of the reservation is specified in the section CHANGES AND CANCELLATIONS BY THE GUEST.
HOUSE RULES – GUEST OBLIGATIONS, GENERAL
Smoking in the apartment is strictly prohibited.
The guest undertakes to use all devices and equipment in the apartment in accordance with the manufacturer’s instructions, these general terms and conditions, house rules, fire safety rules, and with the care of a prudent owner.
Please do not damage or remove inventory. Changing the layout of the interior is also not desirable. The guest is responsible for leaving the room and apartment in the condition in which they received it.
Please separate waste. Separate garbage containers (ecological island) are located in the outdoor parking lot.
Before leaving the apartment(s), please: wash all dishes, put them away, tidy up after yourself, and take out the trash.
Rules for sports equipment and accessories:
Clean sports equipment and accessories properly before entering the facility.
Keep sports equipment and accessories in the dedicated basement area next to the garage; the keys are included next to the front door keys.
The secured bicycle shed is available next to the building and can be unlocked with the front door key.
The guest undertakes to have valid documents and to respect the house rules in the apartment(s).
The guest undertakes to immediately notify the provider of any deficiencies or errors in the apartment(s); the provider undertakes to repair or replace them as soon as possible.
Persons who are not registered in advance are not allowed to stay overnight in the apartment(s). In the event of a stay or overnight stay of unregistered persons, the contractual penalty amounts to EUR 100.00 for each unregistered person. The guest is also obliged to settle the tourist tax for the unregistered guest and to reimburse the provider for other damages caused by the overnight stay of unregistered persons (possible fines in misdemeanour, inspection, and other procedures).
Night order and quiet in the apartment(s) and outdoor areas applies between 22:00 and 06:00. The provider reserves the right to terminate the contract or the stay in the apartment early for the violator.
Please respect other guests and residents and treat them as you would like them to treat you.
The guest is obliged to take care of their own safety and the safety of other people in the apartment(s), as well as the safety of their property, and to properly supervise machines and devices they bring with them.
For damage occurring in the apartment(s) due to the negligence of guests, the guest is obliged to pay for it.
Pets are allowed in the apartment(s).
Tap water is drinkable.
Free Wi-Fi is available in the apartment(s); the password is provided in the apartment(s).
The apartment(s) are equipped with a smart TV. The list of channels is available in the apartment(s).
CHECK-IN AND CHECK-OUT
Check-in is possible between 16:00 and 18:00 on the day of arrival. Upon prior agreement with the provider, arrival outside the officially published hours is possible.
On the day of departure, the guest must vacate the apartment and return the keys to the provider by 10:00, unless otherwise agreed. If the guest exceeds this deadline without prior agreement with the provider, the provider may request payment of 50% of the daily rental price.
On the day of arrival, the guest collects the apartment keys from the provider at the premises of the Outdoor-Galaxy tourist agency, Ledina 1, 5230 Bovec, where the guest also returns them upon departure. Contact person: Barbara +386 40 605 325.
Upon arrival, the guest registers and presents a valid ID card, passport, or driver’s license for all persons staying in the apartment(s).
Tourist tax and any other incurred costs are paid by the guest via Booking.com, Airbnb, or in cash no later than the day of departure.
TOURIST TAX
Tourist and promotional tax is a fee collected on behalf of the Municipality of Bovec for each overnight stay.
Tourist and promotional tax is paid by citizens of the Republic of Slovenia and foreigners who spend the night in an accommodation facility in the area of the Municipality of Bovec.
The total amount of tourist and promotional tax per person per day is EUR 2.00.
Tourist tax in the amount of 50% is paid by: (1) persons from 7 to 18 years of age.
Tourist tax is exempt for: (1) children up to the age of 7, (2) persons listed under the adopted municipal decree on tourist tax of the Municipality of Bovec.
Tourist tax is paid upon guest registration, or at the latest upon check-out.
PRICE LIST
The accommodation price list for the current year is published on Booking.com, Airbnb, or on the provider’s website. The provider reserves the right to change the published prices of its services at any time. Apartment rental prices for the guest are valid on the day the reservation is submitted. All prices are in EUR.
The apartment rental price includes: use of equipment in the apartment, use of bed linen and towels, water and electricity consumption, internet, parking in the garage, secured storage space for bicycles and other sports equipment, and cleaning of the apartment/house. Tourist tax is not included in the price.
CHANGES AND CANCELLATIONS BY THE PROVIDER
In accordance with applicable legislation, the provider reserves the right to cancel or change the reservation if extraordinary circumstances occur before or during the performance of the service that could not have been expected, removed, or avoided, and if for the provider these circumstances represent a valid reason that the provider would not have entered into the contract had they existed at the time of conclusion.
The provider may withdraw from the contract / confirmed reservation during the stay and demand compensation from the guest who violates these general terms and conditions or the house rules.
In the event of cancellation of the contract by the provider under the previous point, the guest is not entitled to reimbursement of accommodation costs and is obliged to pay the entire value of the confirmed reservation.
In case of objective circumstances or force majeure (all unexpected and unforeseen events), the provider may cancel the reservation or withdraw from the contract; in this case, the guest is entitled to a refund of the entire advance payment.
PROVIDER’S OBLIGATIONS
If the guest receives an uncleaned or dirty apartment, the guest must inform the provider immediately. The provider is obliged to clean the apartment within 2 hours at the latest.
The provider undertakes to take care of the safety of guests and their property with the care of a prudent owner. The provider is not responsible for injuries to guests in the apartment or on outdoor surfaces.
Except for damage, the provider is not responsible for any direct or indirect damage, destruction, theft, or loss of guests’ property or personal injuries of the guest that occur in any way during use or stay in the apartments. In no case may the provider’s liability for damages exceed the contractual value.
DATA PROTECTION
The provider uses the guest’s received data exclusively for concluding a contractual relationship / confirmed reservation.
Personal data collected by the provider based on applicable regulations and laws are kept for the period determined by such regulations and laws.
Other personal data received by the provider as a result of executing the contractual relationship / confirmed reservation are deleted upon termination of the contract, provided all obligations have been settled.
Received personal data is not stored, processed, filtered, or used for other purposes.
The provider will not pass on personal data to other persons.
The company manages personal data with the utmost care, taking into account applicable legislation and standards.
RESOLVING CLAIMS AND COMPLAINTS
The guest undertakes to immediately inform the provider of any irregularities or deficiencies in the apartment.
If it is obvious that the claim/complaint could be resolved on the spot (e.g., insufficient cleanliness, missing or non-functioning appliance, etc.), and the guest did not immediately point out the issue on the spot and the irregularity was not recorded or the provider was not notified, it is considered that the guest agreed to the service as provided. By doing so, the guest loses the right to later complain and claim a price reduction or compensation for damages.
Any disputes shall be resolved by the competent court in Tolmin, under Slovenian law.
These conditions enter into force on 01/01/2024.
These conditions and changes to them are published and accessible in electronic form in the apartment(s) (QR code).
TELEPHONE NUMBERS
Manager: +386 40 605 325
Firefighters and ambulance: 112
Police: 113
Bovec General Outpatient Clinic, Tolmin Health Center: +386 5 620 33 22, Kot 85, 5230 Bovec